Terms of Service

1. About GameDrop and your account

GameDrop is an independent PlayStation game retailer offering new and Certified Pre-Owned games. Buying a game does not require a trade-in. We are not affiliated with Sony Interactive Entertainment. Product names and artwork belong to their respective owners.

Provide accurate account, contact, and delivery information, keep your login secure, and use the service lawfully. You must have the authority to place an order and to offer any game you trade in. Guest checkout is available; a private email cancellation link allows guests and account holders to manage the corresponding order. Keep the link private. Account-only benefits require you to be signed in.

2. Products, stock, and orders

Check the console, edition, condition, included items, and price on the product page before ordering. Catalogue media and trailers illustrate the game; physical case and disc photographs, where supplied, show the listed product. GameDrop Certified is our condition designation, not a manufacturer warranty or a promise of a brand-new item.

Orders are validated against available stock and confirmed with an order reference. An unavailable item, pricing error, or delivery issue may require us to contact you to correct or cancel an order. We will not substitute a game or increase an agreed price without contacting you. Keep your order number for support.

3. Payments and delivery

Cash on Delivery is currently the only money payment method. Signed-in customers may also choose to apply available GameDrop Credits to eligible game costs. The delivery charge is shown before you place the order; the current flat charge is Rs. 300. Credits and the first-purchase discount do not reduce that delivery charge.

Purchase-only orders are delivered across Pakistan, subject to courier coverage and a valid address. Orders with a trade-in are available only in Wah, Rawalpindi, and Islamabad because the rider must collect the game. Delivery timing depends on availability, confirmation, and courier arrangements; we do not promise an unlisted delivery date.

4. Optional trade-ins and live photos

A trade-in must be paired with a game purchase; trade-in-only checkout is not available. Select the correct game and console and capture clear live photos of the case front and disc back. Gallery attachments are not accepted for customer trade-in evidence. If you have no case, select that option and submit the disc photo. Retake unclear photos before submitting.

By offering a game, you confirm that you own it or are authorised to trade it and that the submitted photos accurately show the game the rider will collect. The same game must be presented at delivery. Misleading evidence or a different item can result in the trade-in being declined.

5. Inspection tiers and provisional prices

Perfect Condition / no directly visible scratches: 100% of the listed full trade-in value. Some Scratches: 80% of full value. Without Case: 50% of full value. Major Scratches / Laser Burns: not accepted, with no trade-in value. A game without a case cannot receive more than 50% even if the disc is otherwise in good condition.

The customer sees these tiers for information; an authorised administrator selects the result. Cart values are provisional until inspection. We aim to email photo-inspection results within 2–4 hours; this is a target, not a guaranteed deadline. The rider may check that the collected item matches the evidence. If its actual condition differs, we will contact you about any adjustment before completing the trade-in.

The COD total is the game subtotal less applicable trade-in value, first-purchase discount, and selected credits, never below zero, plus delivery. Rejection or a lower inspection value may increase the amount due; the inspection report shows the revised amount. Accepted trade-in games are collected when the purchase is delivered.

6. GameDrop Credits

When an accepted trade-in value exceeds the purchased games’ subtotal, the surplus remains pending until an authorised administrator records delivery, physical rider collection, and separate final condition acceptance of the trade-in. Inspection or dispatch alone does not make these credits spendable. Collection and final condition acceptance are recorded separately with their times and confirming administrators; after all required steps the surplus is issued once to the signed-in customer’s account. Existing credits issued before this change remain available. An unpaired trade-in does not earn credits. Guests do not have an account credit balance.

Credits are store credit, not cash. At checkout, choose whether to apply them; the system applies up to the eligible remaining game cost and deducts the amount when the order is successfully placed. Unspent credit remains available for later purchases. Delivery is payable separately. Contact support about a disputed balance or a cancelled order that involved credits.

7. First-purchase offer

A signed-in eligible new account receives 10% off its first successfully placed purchase automatically. The discount applies to the game subtotal and excludes delivery. It can be combined with an optional trade-in and available credits under the checkout calculation, but the eligible game charge cannot fall below zero. The benefit is marked redeemed after successful order placement, not simply by adding an item to the cart. Creating duplicate accounts to repeat the offer is not permitted.

8. Cancellations, problems, and returns

You may cancel within 12 hours of order placement, provided the order has not been dispatched. Use the cancellation link in your confirmation email and confirm on the website, or contact support with your order number within that window. Cancellation closes at the earlier of dispatch or 12 hours after placement. Opening the email link alone does not cancel the order.

For orders placed under this policy, an eligible customer-requested cancellation within 12 hours and before dispatch restores 75% of the GameDrop Credits spent on that order to the customer's account; the remaining 25% is not returned. For example, Rs. 1,000 spent in credits results in Rs. 750 restored. This applies only to credits spent on that order, not the remaining account balance. It does not apply to eligible damaged-item refunds or cancellations initiated by GameDrop.

Report damaged goods within 7 days of receiving them, with your order number, a description, and relevant photographs. Approved damaged-item returns receive a full refund of cash paid, including the original delivery charge. GameDrop Credits spent on a returned product are not restored. The 75% credit restoration rule applies only to eligible customer cancellations. Administrators record completed cash refunds; the website does not transfer cash automatically. Signed-in customers can submit damage reports in My Orders; guests can contact support. Contact support before sending the game back so we can arrange the return. GameDrop pays the courier fee for eligible damaged-item returns.

We do not accept change-of-mind returns when the game is in working condition. Contact support about faulty, incomplete, or incorrectly supplied items. These policies, including the seven-day reporting period, do not remove any rights or remedies under applicable consumer law.

9. Service messages and acceptable use

Order and trade-in emails are sent to the email you provide or the email associated with your account. You can request a restock alert for an unavailable game. An administrator marks an order dispatched when it leaves GameDrop, and we send a dispatch notification to the customer email, including the courier name and tracking number where available. Administrators can add or correct these delivery details; the current details are shown in My Orders. Failed dispatch emails can be retried without dispatching the order again. Keep your email current and check spam folders; delivery failures do not automatically cancel an order. Admin-written inspection notes supplement the confirmed result shown in the report.

Do not misuse accounts, falsify trade-in submissions, interfere with the website, or attempt unauthorised access. We may restrict access where necessary to investigate misuse, while preserving applicable rights relating to existing orders and balances.

10. Support and updates

Contact GameDrop at the address below for complaints, order issues, inspection disputes, or questions about these terms. We will review the relevant order and evidence and work with you to resolve the issue. Applicable laws of Pakistan and mandatory consumer rights continue to apply.

We will update these terms when services or policies change and show the revised date. Changes are intended for future activity and do not retroactively remove an agreed order benefit or a mandatory right. Material changes will be brought to customers’ attention through the website or an appropriate service message.